“‘Outrageous conduct’ is conduct so extreme that it goes beyond all possible bounds of decency. Conduct is outrageous if a reasonable person would regard the conduct as intolerable in a civilized community. Outrageous conduct does not include trivialities such as indignities, annoyances, hurt feelings, or bad manners that a reasonable person is expected to endure. In deciding whether Defendant’s conduct was outrageous, you may consider, among other factors, the following: (a) Whether Defendant abused a position of authority or a relationship that gave her real or apparent power to affect Plaintiff’s interests; (b) Whether Defendant knew that Plaintiff was particularly vulnerable to emotional distress; and (c) Whether Defendant knew that her conduct would likely result in harm due to mental distress.”
[CACI Jury Instructions [citations omitted]]
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